Warranty terms
Vita-Mix Corporation (Cleveland, Ohio, USA) is the manufacturer and guarantor. Bruce Kitchen GmbH (Berlin) handles warranty processing for buyers in the European distribution territory (see below).
Your statutory rights remain unaffected. In addition to this warranty, you have statutory warranty rights against the seller. Exercising them is free of charge for you. The warranty does not limit them.
Warranty period
| Product | Warranty for household use |
|---|---|
| Vitamix Ascent A3500i, A2500i, A2300i | 10 years |
| Vitamix Pro 750 | 7 years |
| Vitamix Explorian E520, E320 | 7 years |
| Vitamix Explorian E510, E310 | 5 years |
| Separately purchased containers and accessories | 3 years |
When you buy a complete blender, the model warranty applies to the motor base and all parts included in the box. The warranty covers private household use only. For commercial applications (catering, juice bars, food service), Vitamix offers a separate Commercial series with its own commercial warranty.
Territorial scope
We handle this warranty for buyers resident in the following countries:
Germany, Austria, Switzerland, Liechtenstein, Italy, Poland, Czechia, Slovakia, Slovenia, Hungary, Croatia, Bulgaria, Romania, Greece, Malta, Cyprus, Estonia, Latvia, Lithuania.
If you move within these countries or take the device with you, we continue to handle it. What matters is your country of residence, not your country of purchase.
If you live outside these countries, we handle the container, lid and drive socket ourselves. The motor base goes to the distributor of the country of purchase, because that is where the matching power supplies and spare parts are stocked. We will tell you in advance which route applies to your device.
Not covered is damage caused by operating the device at a mains voltage it is not built for.
Making a claim
Complaints and warranty claims are handled through our complaints form. We review the case and contact you within one working day.
For this you need: the 18-digit serial number (a photo of the label on the motor block, located underneath or on the back depending on the model) and proof of purchase. If proof of purchase is missing, we use the production date derived from the serial number as the start of the warranty. For valid warranty claims, Bruce Kitchen GmbH covers the shipping costs in both directions. Repair or replacement is generally completed within 30 days.
The full process, including the special case of the Ascent Interlock container, is described in the article Vitamix repair: how does the service work?
What the warranty covers
Defects in materials or workmanship, as well as normal wear and tear from private household use. We repair free of charge; if a repair is not possible, we replace the device with the same or the nearest comparable model. The warranty start date remains the original date of purchase.
Exclusions
- Commercial use, rental or resale outside the Commercial line
- Drops, impact damage and foreign objects in the container during blending
- Wear on blades and containers from abrasive ingredients, such as spicy or gritty herbs
- Cosmetic issues: discolouration, scratches, limescale or cloudiness
- Operation through a voltage converter or adapter; this voids the warranty
- Repairs by unauthorised third parties or the use of non-original spare parts
- Insect infestation, water damage from natural events and heat damage from external sources
Warranty provider and administrator
Vita-Mix Corporation — 8615 Usher Rd, Cleveland, OH 44138, USA
Bruce Kitchen GmbH — Urbanstraße 177a, 10961 Berlin, Deutschland · support@vitamix-europe.com · +49 30 6290 1577