Service & Warranty

So we can review your case immediately and process it without follow-up questions, please send us the following in your first message via the form:

1. Brief description of the problem

• Which model is affected? (e.g. Ascent A3500i, E320, Pro 750)
• What exactly is happening? (Error display, unusual sound, the blender doesn't start …).

2. Photo of the serial number — the most important step

This single photo saves both of us the most time. On the bottom of the motor base, you'll find a sticker with an 18-digit serial number. Please photograph the complete sticker, sharp and well lit — not just the number itself.

The sticker contains all of this at once:

• Model (e.g. A3500i, Pro 750)
• Item code and model code
• Production date
  
• The 18-digit serial number

With this single photo, we verify authenticity, model, production date, and warranty status in one step. A typed-out number is not enough — the photo is our valid proof.

3. For Ascent display errors (three lines or a crossed-out circle)

Please also include a photo that shows, at the same time:

• The container with the lid in place on the motor base
• The blender turned on, with the error visible on the display

This often lets us approve the case directly as a container exchange — you receive the replacement container by mail without having to ship your blender back.

3. Proof of purchase — optional, but sometimes important

With a proof of purchase in your name, your warranty starts on the date of purchase. Without one, we start the warranty from the production date stored in your serial number. We only need the receipt if you bought a replacement container separately (3-year warranty on separately purchased containers).